Support
Questions about your account, a transfer, or an investment? Email us at support@patagonmarkets.com and we’ll get back to you as soon as we can.
To help us resolve things faster, include the email address on your Patagon account, your device (e.g. iPhone 15, iOS 18), and a screenshot of the issue if you have one. Never include your password, PIN, or recovery codes — we will never ask for them.
Common questions
I can’t sign in.
Use “Forgot password?” on the sign-in screen to reset by email. If you signed up with Apple or Google, sign in with that same provider.
My identity verification is still pending.
Verification is a real compliance review and can take some time. We’ll email you when it completes.
My deposit hasn’t arrived.
Settlement times vary — wires depend on the sending bank, and stablecoin deposits depend on network confirmation. If you think it’s taking too long, email us with the amount and date.
How do I delete my account?
In the app: Profile → Account → Delete account. Accounts with open positions or a remaining balance must resolve those first — email us if you need help.
How do I get an invite code?
Access is by invitation. If you believe you qualify as an accredited investor, contact us at the address above.
Banking services are provided by Erebor Bank, N.A., Member FDIC — not by Patagon. Patagon Markets is not a bank.
